frequently asked questions

Please contact your assigned customer service representative. If you don’t have one yet, feel free to reach out to us at info@bremaicegroup.it or fill out this form.

Our Customer Service team will be happy to provide you with all delivery options available.

All of our brochures and catalogs can be viewed or downloaded directly from our website in the following sections:
- Brema
- NTF
- Eurfrigor
- Download

For price lists, please contact our Customer Service, or email us directly at
info@bremaicegroup.it

Please contact your assigned Customer Service representative. Alternatively, you can email us at info@bremaicegroup.it, and we’ll be happy to help you locate the nearest dealer.

All warranty-related information is included in the General Terms and Conditions of Sale, specific to your country.

Alternatively, you can contact our Service team at service@bremaicegroup.it.

All our products are manufactured at our production facility in Villa Cortese, Milan (Italy).

Our ice makers are the ideal solution for both small businesses, such as pubs, clubs, bars, and coffee shops, and larger operations like supermarkets, chains, and large-scale markets. With a solid presence in over 120 countries, we collaborate with businesses of all sizes—from small family-run enterprises to major global distributors.

Brema Group S.p.A. specializes in the production and distribution of ice-making equipment in various types and sizes. We also offer a range of storage bins and complementary accessories designed to integrate seamlessly with our machines, ensuring optimal performance.

Spare parts will soon be available for purchase via our online store. In the meantime, please contact your assigned Customer Service representative. If you don’t have one yet, feel free to email us at info@bremaicegroup.it or fill out the form.

The serial number of the ice maker is located on the data plate. This is applied to the rear of the machine (diagram).

You can find the user manual on the individual product page, in the 'Attached Documents' section. Alternatively, you can search for and download it from the following links:

- Brema
- NTF
- Eurfrigor

The technical sheets of the ice maker can be downloaded from the product page.

Please contact the dealer where the ice maker was purchased.
If the purchase was made directly through Brema Group S.p.A., please fill out the support form available at the following link.

The exploded views of spare parts for ice makers are available for consultation and download directly in the dedicated section of the product page.

Please contact the dealer where the ice maker was purchased. In case of a direct purchase from Brema Group S.p.A., please fill out the support form.

HC refers to our ice makers that use the natural gas propane R290 (HydroCarbon). This refrigerant has zero environmental impact and complies with current regulations, making it a sustainable and eco-friendly choice.

The best way to clean an ice maker is to follow the instructions in the Instruction Manual. You can download the manual directly from the product page.

You can find instructions for sanitizing your ice maker in the Instruction Manual. You can download the manual from the product page.

The water consumption of the ice maker is listed in the technical sheet of each of our products. The value is provided in liters per kilogram of ice produced.

Normally, water is drained by gravity. If it is not possible to ensure a slope of at least 15%, it is necessary to order an ice maker with an integrated drain pump. This allows draining the water up to 1.5 meters in height or 4 meters in distance.

Note:
- Not all ice makers are available with an integrated drain pump (the DP suffix in the catalog identifies the drain pump).
- It is not possible to install the drain pump on ice makers already produced.

Download the file.

The cloudy color is due to the quality of the water used. This is a very common phenomenon when using water softeners or reverse osmosis systems for water treatment.

It is recommended to use cartridge filters with activated carbon dedicated to the ice industry and ensure water hardness around 15°F.

Misshapen cubes result from improper water flow towards the evaporator from one or more sprayers. This could be due to:
- Limescale or dirt blocking one or more sprayers (cleaning is required).
- Lack of water in the pan during the water production cycle (check for leaks).

Air-cooled ice makers require a large amount of air to function properly, which must be at a temperature lower than 43°C to ensure optimal operation and consistent production.

It is recommended to place the machine in a cool, ventilated area. When this is not possible, it is advisable to use a water-cooled ice maker, which is immune to ambient temperature, ensuring consistent ice production.

Please note that water-cooled ice makers consume significantly more water than air-cooled ones.

The new Regulation (EU) 2024/573 on fluorinated greenhouse gases comes into effect on March 11, 2024, repealing the previous Regulation (EU) 517/2014 and amending Directive (EU) 2019/1937.

The goal of the new F-Gas regulation is to strengthen the regulation of fluorinated gases and manage their use.

This regulation aims to achieve the climate goals set by the European Union for 2030 and climate neutrality by 2050.

Specifically, through the implementation of this regulation, the elimination of at least 500 million tons of CO2 emissions by 2050 is expected.

For more information: visit the European Union official website.

R290 (Refrigerant Propane) is a pure hydrocarbon (HC) with a purity of at least 99.5% or 99.9%, with a very low GWP (Global Warming Potential). It has a minimal environmental impact and high efficiency, which allows us to minimize the required charge for the operation of machines and ensure their safety.

Want to know more? Download R290 Flyer.

R290 (Refrigerant Propane) is a flammable refrigerant classified as A3. Since the early 1990s, R290 and other flammable refrigerants have been used in household refrigerators and portable air conditioners.

The charge limits imposed by law, the choice of components used, and the rigorous certification tests the machines undergo ensure the complete safety of our equipment.

Current regulations define products with a charge of up to 150 grams of R290 gas as safe to use. They do not require specific installation conditions.

For machines with a charge of over 150 grams and up to 500 grams of R290 gas, the installation volume and space must be considered.

The sale of machines with a charge exceeding 500 grams of R290 gas is prohibited.

Transport by sea and land can be carried out without specific issues, while products transported by air must not contain a gas charge exceeding 100 grams.

There are currently no specific regulations regarding the storage of products with R290 gas.

However, it is possible that local authorities may establish regulations for safer storage and transport in the coming months.

This depends on local regulations. In general, it is recommended that installations, maintenance, and repairs be carried out by certified personnel with a special permit/certificate.

Technicians must attend specific courses to work with this type of flammable gas.